Play It Again Sports Clarksville Tn Hours
Customer Care
Software Updates
For optimal performance, Octane Fitness recommends updating your console to the latest firmware version.
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Registration
Give thanks you for purchasing your Octane Fitness product! We promise information technology provides many years of service to you.
Product Registration allows us to send yous (with your permission) important updates, service information and helpful hints. It will as well make it easier should you always demand to phone call in for Technical Support. We value your privacy and will never share your information with other companies.
You must take the base serial number to annals your production. Including the console serial number is optional merely recommended. For the locations of these serial numbers on your product, you lot can refer to your Operations Manual, or click here to view a PDF guide.
If you have whatever questions virtually registering your product, please contact Client Service at 800-726-9662.
Manuals
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Electric current Manuals
Archived Manuals
Warranties
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FAQ
If you have questions, we accept answers. Choose a category below. Tin can't find what you demand or need additional help? Please call us at 800-726-9662.
Full general
Product usage, functioning, user wellness, contact, company, etc.
How do I clean my Octane Fettle auto?
Exterior surfaces, tracks and rollers:
To make clean plastic shrouds, handlebars, pedals, tracks and rollers, Octane Fettle recommends using a mild lather/water solution and a clean, dry textile. Apply cleaning solution direct on the cloth before wiping down the machine. Thoroughly dry machine with a clean, dry fabric or paper towels.
Important: Never spray cleaning solutions straight on the machine, and never use cleaning solution on the consoles or PVS. Exercise NOT employ WD-40® or any type of silicone spray on the racks or rollers. If used, it can cause an increment in squeaking.
Consoles and PVS:
To make clean consoles and PVS displays, utilise a clean, dry out microfiber cloth to remove excess sweat, wet and droppings.
Important: Keep liquids abroad from console, and practice Not spray cleaners directly onto console or become moisture into any openings. Practice Not use aerosol sprays, solvents, abrasives or gym wipes on the console.
What is a hip number?
Your HIP number is the distance from your hip socket joint through your knee to your heel.
Enquiry conducted on behalf of Octane Fitness has plant that the altitude from your hip socket joint through your human knee to your heel is the virtually precise measurement to decide an appropriate stride length. We phone call this measurement your Hip Indexing Pivot (HIP) number.
Can I update my existing automobile with a new ten or eleven console?
No, older model Q37 and Q47 ellipticals cannot exist updated with x or xi consoles. Unfortunately the new console types are not uniform.
How is altitude calculated on Octane Fitness ellipticals?
The distance is calculated by using a formula that incorporates RPM (speed) and stride length. A point of reference for Octane machines is that averaging betwixt fifty-60 RPMs will equate to roughly an 8-infinitesimal mile.
The Octane Fitness formula as well accounts for a "glide factor." During jogging or running, there is a moment when both feet are in the air and the person is traveling altitude. This "glide factor" translates into further distance than what your leg's pace would be. The "glide factor" is incorporated into the calculation as well. This is an manufacture standard with elliptical cantankerous trainers; however, each manufacturer may incorporate the "glide factor" differently.
Should my heel ascension off the pedals while I'1000 riding the Octane Fettle elliptical?
Yes, this is normal. Like walking, lifting your heels off the pedals is a natural motion. Two things determine how much your foot comes off the pedal; body position and pedal articulation. With body position the more you lean forward the more your foot comes off the pedal. Pedal joint, or how much the pedal pivots, will be impacted as the pedal follows your foot's move. It is natural for the heel to rise faster than the toe when going forward.
Why do my feet/toes go numb while working out?
This is related to your foot position and may exist elevated by making pocket-size adjustments to your body positioning on the elliptical.
Try the post-obit to preclude anxiety/toes from numbing:
- Position your feet on different areas on the human foot pedal.
- Minimize leaning forward too much.
- Try maintaining an upright posture so blood is able to menstruum downward to your feet.
How do I go into the "HILLS" style in the goal programs on my Q37ci/Q47ci?
Both the 10K and 1/two Marathon altitude goal programs include the "Hills" contour option. To select "Hills", follow these steps when programming your workout:
- When prompted "Apartment OR HILLS", printing the upward or down arrow key twice.
- When "HILLS" is displayed, press Enter.
How practice I turn off my elliptical?
If you have a new (2014) Q35, Q37 or Q47 you may power off your elliptical using the ability button on the panel.
If you have an older model Octane Fitness elliptical the elliptical does not power completely off. However, y'all can put your elliptical into a sleep fashion, which is a virtual "off" that requires very footling power. Follow these steps to put elliptical in sleep mode:
- Press and hold the Pause/Clear button until you hear a beep. The matrix display reads "UNFUELING", and just ane LED in the X-mode window remains lit.
- To "wake" your elliptical, only press any push or begin pedaling.
Activating Move Management (MOM) Mode
First, bank check to see that MOM mode is enabled past post-obit these steps:
- Enter User Set up-up by pressing and holding the Level +/- keys for three seconds.
- Press any +/- key until "MOM" displays in the matrix window.
- Press Enter until "On" is displayed.
- Press whatsoever +/- key until "EXIT" displays in the matrix window, and then press Enter.
To activate Mom Mode, press and hold the Program +/- keys for three seconds to activate MOM mode.
How do I save my favorite settings to My QuickStart?
To programme your favorite settings for the My QuickStart push follow these steps:
- Enter all of your information as usual – program, time, level, age and weight.
- Press and hold My QuickStart 1 (or My QuickStart two) push button until you hear the console beep, indicating that the profile has been saved.
- If you decide during your workout to change what you have saved, enter the changes on the panel.
- If you want to save these new settings, only press and concur My QuickStart again for three seconds or until y'all hear the beep. This resets your saved contour using the new attributes.
You can utilize My QuickStart ane and My QuickStart two to save two different workouts. Save the first ane co-ordinate to the directions above, then printing Pause/Clear and follow the steps again to save the 2nd workout using the other My QuickStart button.
Heart charge per unit reading seems inaccurate (too low/loftier)
You may be getting interference with some other device in the environment, or you may take a faulty or discharged battery in chest strap.
Attempt the following and see if heart rate reading returns to normal/expected rates:
- Replace the battery in the chest strap (if it is the style of strap where yous tin can do this; some batteries are 'built-in').
- Check the area and remove whatsoever devices that might be interfering, such every bit wireless phones, remote controls, or other exercise equipment with wireless centre rate adequacy.
- If you are using the digital contact grips, make sure you are grasping the grips firmly and keeping your hands steady and in place.
Also, some individuals have a body chemistry that is not fully compatible with eye rate telemetry. Endeavour the chest strap on some other person to see if they are able to get a reading.
Where practise I observe the serial number on my machine?
Each Octane Fitness elliptical has 2 serial numbers; 1 on the base of operations and 1 on the console.
On continuing ellipticals (Q35/Q37/Q4/Q47):
- The base of operations series number is located below the right chrome track next to where the power supply plugs in to the machine.
- The panel serial number on gray Q35, Q37 or Q47 is located on the lesser edge of the upper panel (just to a higher place the keypad).
- The console serial number on black Q35 or Q45 is located on the underside of the console.
On xR3/xR4 seated ellipticals:
- The base serial number is located on the right side on the metal frame only in front of the flywheel.
- The console serial number is located on the lower edge of the console (visible with the plastic console comprehend removed).
On xR6 seated ellipticals:
- The base of operations serial number is located on the right side in the seat rail (visible with the seat in its lowest position).
- The console serial number is located on the back side of the console (visible with the plastic console cover removed).
Octane Fitness ellipticals tin exist registered online by clicking here.
What parts can I remove to make it easier to move my elliptical?
Remove moving handlebars to reduce the width of both seated and standing ellipticals.
Remove the pedals on a standing elliptical to reduce the length.
Remove the superlative embrace and and so remove the console mast on a standing elliptical to reduce height.
What are the parameters (values) for the Beginner program?
The Beginner program is a swell routine for beginners or people just getting dorsum into their workouts. This programme is designed to behave you through 14 workouts, one per day, gradually increasing intensity each day. Each twenty-four hour period's workout includes a preset value for fourth dimension, resistance level, and a recommended speed (RPM).
The preset values are:
| Programme Day (Level) | 1 | 2 | 3 | iv | 5 | six | 7 | 8 | 9 | 10 | eleven | 12 | 13 | 14 |
| Resistance Level | 1 | i | 1 | two | 2 | 2 | 3 | 3 | 3 | 4 | 4 | four | 4 | 5 |
| Time | 10 | 10 | 11 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | xix | xx |
| RPMs | 30 | 35 | 35 | 35 | 35 | 35 | 35 | 40 | xl | 40 | xl | 40 | 45 | 45 |
How exercise I replace or purchase an additional chest strap?
A new or replacement chest strap tin can be purchased from the Octane Fitness website under the Accessories section of the Support page. Click hither to exist directed there at present. If you are looking to purchase from somewhere else, please note there are different compatibility requirements for Octane Fitness ellipticals.
xR4ci, xR6e, xR6ce, Q37ci and Q47ci models: Only non-coded Polar make breast straps and heart charge per unit monitors can be synced.
Q37xi and Q47xi models: Any Polar 5KHz, Bluetooth 4.0 or Ant+ (Garmin) breast straps and heart charge per unit monitors can be synced.
I lost my possessor's manual, how do I obtain a new one?
If you have a Q37xi or Q47xi with SmartLink app, you tin view the owner's transmission from the "Octane Extras" tab in the app.
Manuals tin also be downloaded from the Manuals and Warranties section of the Support folio. Click hither to go at that place now.
Mechanical
Physical parts, motility, noises, receivers, wheels, handlebars, etc.
What is the flywheel weight on an Octane Fitness elliptical?
Octane Fettle' flywheels are sized to minimize startup resistance and maintain smooth movement throughout the elliptical motion. It is non relevant to compare flywheels between manufacturers equally the linkage drive systems are totally unlike.
Why is my standing elliptical squeaking?
Something may be loose on your machine. Arrange the following one at a time, testing the machine after each 1 to see if the squeaking goes away. Make the parts snug, but exist careful non to over tighten the plastic components.
- Tighten the screws under both pedals.
- Tighten the forepart and back of the track.
- Tighten the shrouds.
- Bank check the moving handlebar covers to make sure the plastic is not rubbing with the main shroud.
My machine is unsteady (wobbles) when I use information technology
Information technology is likely that the levelers on the machine are not properly ready for your floor. Try adjusting the position of the machine on your floor. If that does not help, refer to your assembly instructions for adjusting the levelers of your automobile.
The resistance on my standing elliptical feels uneven or like information technology is slipping
This may be a result of the drive belt tension in your unit existence also loose.
Follow the instructions in your associates instructions to remove the elevation cover. Once the top embrace is off, try the following to fix a loose drive chugalug:
- Tighten downwards the belt tensioner commodities on the left hand side of the restriction mount.
- Turn the belt one full rotation.
Place the embrace back on summit of the machine and try the auto. If information technology still feels loose continue making these adjustments until the auto slipping disappears.
Moving handlebars are loose
The screws under the handlebar cap may be loose. Remove the handlebar covers and tighten the hex head screws on handlebars.
The resistance on my machine is stuck on a high resistance level, what should I exercise?
Check the following:
- Do the level numbers change on the console when you press the level button?
- When y'all adjust the levels tin can you lot hear the brake motor moving?
If either of the above are working, a magnet or internal brake cable may be stuck or broken. Contact Octane Fitness or your local dealer for help.
The roller wheels are noisy or causing a vibration, what should I practise?
This is likely caused past a build-up of foreign textile on the chrome track and/or wheels. The trouble may exist stock-still past cleaning the chrome rail and wheels. To practice and so, wipe downward the chrome rail and each cycle with a dry cloth. If needed, use a mild soapy solution to remove excessive build upwardly, then wipe with a dry cloth.
DO NOT use WD-40 or silicone spray. Use of such products will invalidate your production warranty.
Electronic
Ability supplies, consoles, keypads, programs, modes, errors, settings, etc.
Why does the console blink on and off?
If your product is a Q45 or Q47, check to run across if the power supply LED is blinking, indicating a power supply issue. Console may too glimmer on and off due to a bad connection betwixt the console and base, check the connection to the console and the connection at the lesser of the panel upright tube.
Q45/Q47 error code 11
This code indicates a advice error between the console and lower control board. Endeavor unplugging and re-plugging in the connections on the back of the console and on the lower command board (located under the top main comprehend) to clear the mistake.
If the error is non cleared, contact Octane Fitness for additional instructions.
Keypad buttons are not responding
The keypad may be faulty or a button may be stuck.
Follow these steps to identify the problem:
- Run the keypad diagnostics by belongings downward Time +/- and Level +/- at the aforementioned fourth dimension.
- When D3 (Keypad exam) is displayed, press Enter to start the test. (On older black models the exam begins automatically.)
- Printing each button on the keypad and you should hear a beep. If a push does not beep, the key may be stuck or the membrane could have been damaged and will need to be replaced.
- To exit the Keypad examination, press Pause Clear 2 times.
Machine goes into pause style during workout
This may result from the speed sensor being misaligned. Follow the instructions in your assembly instructions to remove the top cover, then test and align the speed sensor.
Where is the heart rate receiver located on my xR6?
The heart rate receiver is located behind the plastic encompass on the dorsum of the seat.
Why won't my elliptical power on?
If you elliptical will not power on, bank check the post-obit:
- Is the unit plugged in? Cheque at the wall, at the ability input of the machine, and at the power supply.
- Is there ability from the wall? Plug a lamp or radio into the outlet. Does it go along? Does a light switch control the outlet?
- Is the console properly continued to the base unit? Refer to your associates instructions to remove the console and check the connections from the console to the upright tube and the connectedness below the mast kick.
Why is at that place no heart rate reading displaying on my console?
If you are wearing a chest strap:
- Make sure it is snug against your bare skin at the bottom of your pectoral muscles with the Octane Fettle/Polar logo facing abroad from your torso and right side up.
- Moisten the dorsum of the strap with h2o for improve contact.
If you are using the digital contact grips:
- Brand sure that your easily are firmly grasping the grips and that you maintain a constant grip. If you allow go, you lot will lose your center rate reading.
- Contact eye rate readings will override your chest strap reading.
Likewise, check the middle charge per unit cable connexion(southward) on the console back (and at the bottom of the seat back on the xR6) to make certain the connectors are properly seated.
Console displaying error code i, 2 or 3
This is a brake error, indicating that the servomotor may non be working properly.
Check the following items to resolve the issue:
- Is the restriction cablevision seated properly in the slot on the restriction? Make any necessary adjustments.
- Is the brake cable croaky or cleaved? If and then, supervene upon information technology with a new brake cablevision.
- Are you able to manually move the brake? Do the shoes move freely? Adjust as necessary.
If none of these adjustments resolved the brake error, contact Octane Fitness or your local dealer for assistance.
Q45/Q47 error codes 2, 3, xx, 21, 22, 30, 31 or 32
These mistake codes indicate a communication error between one of the stride motors and the lower control board.
Follow these steps to identify the consequence:
- Unplug the unit and bandy the two stride motor plug cables located on the lower control board inside the machine.
- Plug the unit back in and check the mistake code again.
If the error lawmaking is the same as it was before you swapped the cables, the effect is in the lower control board.
If the error code switched from an error 2, 21, 22 or 23 to an Error three, 30, 31 or 32, the issue is in the left footstep motor.
If the mistake lawmaking switched from an error 3, 31, 32 or 33, to an Mistake 2, 20, 21 or 22 the issue is in the right step motor.
Contact Octane Fitness or your local dealer to replace the faulty part.
Where exercise I plug in my power supply?
On all products, the power input is on the correct side of the unit every bit y'all face forrard (toward the console).
- Q35, Q37, Q45, Q47: About the forepart below the chrome rails
- xR6: Near the front (wait for the 'ability input' sticker)
- xR3, xR4: At the dorsum below the Octane Fitness logo
I lost my power supply, what do I practise?
Replacement power supplies can be purchased on the Octane Fettle website under the Parts section of the Support page. Click here to be directed at that place now.
SmartLink
App overview, compatibility, usage, troubleshooting, etc.
What is the SmartLight?
SmartLight is a feature found on new (2014) Q37 and Q47 ellipticals. Located at the meridian of the 10 and xi consoles, information technology communicates important information for your conditioning. The primary function of the SmartLight is to act as an intensity meter, giving you visual affirmation equally your resistance level or speed increases or decreases. SmartLight also provides feedback during heart rate controlled programs and provides visual prompts when Workout Boosters are activated.
What if my user profile and user business relationship information is not syncing with the deject?
If you are having trouble syncing with the cloud attempt the following:
- Verify the device has a connection to the net – WiFi or a mobile network (GSM/3G/4G/LTE).
- Confirm you are logged in to your account by selecting yourself equally the user, then select "Edit My Profile" and confirm that the status on the push bar displays "Logged In".
- Confirm the link was activated with a verification electronic mail. A verification e-mail will automatically be sent or resent when you create or edit your profile. Local data on the mobile device volition automatically sync with the cloud once your account is activated.
What if can't connect to my console or I'm not seeing my panel in the list?
If yous can't connect to your console or are not seeing the console in the list you can try the following troubleshooting options:
- Strength quit the iPad app. Visit Apple support for assistance.
- Power off the panel by using the power button or unplugging the unit of measurement.
- Turn off the Bluetooth from your iPad device.
How do I disconnect my mobile device from my panel?
Touch the connected dialog to open up the connection window and swipe left on the console with the Bluetooth logo, and so choose the ruddy disconnect push. Alternately, y'all may press the ability button on the console or force quit the app.
How do I connect my mobile device to my console?
SmartLink connects to the console via Bluetooth 4.0. Before trying to connect, make sure Bluetooth 4.0 is turned on in your iPad settings. Once Bluetooth 4.0 is activated, your device will automatically connect to the panel if a single console is present. The connectedness push volition display "connected" status with a blue Bluetooth logo next to information technology.
If multiple consoles are present, a list of available consoles will appear in the connected window. Select the desired console from the list and connect to the console with the advisable model.
What is offline mode?
Offline way allows you to browse through the SmartLink application to go familiar with the app navigation. SmartLink cannot sync to the panel or access any information from the console in offline fashion.
Why practise I need to enter an email address in my user profile?
This email address becomes your user ID which will enable features like syncing workout history, preferences, profile picture, etc., to the Apple cloud so you can access your data on all your mobile devices. Electronic mail addresses are simply used to create and confirm your business relationship user ID; Octane Fitness will not user this email address for any other purpose nor will information technology be sold to whatever other political party.
Does SmartLink require an internet connection?
SmartLink volition connect to your eleven console via Bluetooth and the app itself will function without an internet connection. However, internet connectivity through Wi-Fi or a mobile network (GSM/3G/4G/LTE) is required to play sure non-workout related videos.
Which mobile devices are compatible with SmartLink?
The SmartLink app is ccompatiblewith any iPad with Bluetooth 4.0 and iOS vi.0 or later.
Specific models are:
- tertiary generation iPad
- 4th generation iPad
- iPad air
- iPad mini
- iPad mini retina display
If yous are unsure which model of iPad you own, iPad model numbers can be establish on the Apple Support website.
What is SmartLink?
SmartLink is the app that connects your mobile device to an Octane Fettle xi console. Learn more near SmartLink past clicking hither.
HOW-TO
Workout Boosters
Learn most Octane Fettle exclusive Workout Boosters.
30:30 Interval
Training with the 30:thirty interval program
MMA Program
Sparring with the MMA program
How-To
Workout Boosters
30:30 Interval
MMA Programme
To club commercial parts please contact customer service at customerservice@octanefitness.com or 800-726-9662, ext. ii.
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Personal Entertainment
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Side Stride Platforms for XT Serial
With the innovative side pace platform, members can step off of the moving foot pedals to isolate their upper-torso past using just the moving handlebars; providing greater, more diverse workout options.
Side Step Platforms available for:
- XT-1
- XT4700
- XT3700
With the innovative side stride platform, members can step off of the moving pes pedals to isolate their upper-trunk by using just t…
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PVS for Pro3700 Classic
Octane Fitness' fully integrated, convenient personal entertainment option ensure that members can effortlessly enjoy their favorite shows and amusement. With included Apple 30-pin docking cable, users can also watch videos from their iPhone or iPod.
Personal Viewing Screen available for:
- Pro3700 Classic
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Side Step Platforms for Pro Series
With the innovative side footstep platform, members can stride off of the moving foot pedals to isolate their upper-body by using but the moving handlebars; providing greater, more diverse conditioning options.
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xR6000 Inclusive Fitness Initiative (IFI) Kit
With the Inclusive Fitness Initiative (IFI) kit, the xR6000IFI incorporates all the same breakthroughs of the xR6000 recumbent elliptical, plus several extra features that optimize safe, accessibility and ease of use for users with disabilities.
xR6000 IFI kit includes:
- Stride-through design
- Foot straps
- Enhanced console
- Enlarged seat position numbers
With the Inclusive Fettle Initiative (IFI) kit, the xR6000IFI incorporates all the same breakthroughs of the xR6000 recumbent ell…
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